Frequently Asked Questions
What is your refund and returns policy?
We do not offer returns or refunds. Please choose wisely upon purchasing and fully read the product description for all product information.
Reach out to firstname.lastname@example.org if you are looking for more videos or photos than what is provided on each product page.
Shipping charges are non-refundable.
*Please note: USPS, UPS, & FedEx are experiencing delays that are out of our control.
Buyer will be responsible for any unexpected import duties or charges upon delivery.
Packages that have been returned to us as "undeliverable" are subject to re-shipping at buyer’s expense, and initial shipping charges are non-refundable.
Where do you ship from?
All products are shipped from Missouri, USA. Please allow up to 5 business days for your order to be shipped.
Need the item sooner? Email email@example.com.
I live outside of the United States. Can I still buy your artwork?
Yes! For international shipments, e-mail us at firstname.lastname@example.org for your personal quote. We will get back to you within 48 hours. Buyer will be responsible for any unexpected import duties or charges upon delivery.
What do I do if my purchase arrives damaged?
If your purchase arrives and has endured damage during shipping, please email email@example.com.
In your email, please include the following:
- Order Number
- Attached photos of the package prior to opening
- Photos of the damage to your purchase
I'm local to the KC Metro area and want to arrange a pickup order. How do I go about doing so?
If you are local to the KC Metro area and would like to arrange a time to collect your purchase, please contact firstname.lastname@example.org. Pickup orders for custom commissions will not include shipping costs in your quote.
What is your general pricing on custom commissions?
It is primarily dependent on the size of the canvas and the shipping location. Prices generally range from $50 for smaller paintings and $1500+ for extra large paintings. Inquire here to get your custom quote!
What products do you use for your paintings?
All original artwork is on wrapped canvas. Each piece is made with acrylics, heavy texture gel, molding paste, and/or heavy texture paint. See each product description for more details.
Do you provide frames?
Not currently. However, if you are interested, please email us at email@example.com to discuss possible custom frame options for your new artwork. Custom frames may add additional processing time in order to ship with your new artwork.
How do I clean my artwork?
Use a clean, dry, soft cloth (microfiber is great), a soft paintbrush, or an unused duster to gently wipe away any dust from the artwork.
How do I hang my artwork?
We recommend using any canvas hanging kit from your local hardware store. We recommend using cleats for large canvases, or canvas grips for smaller canvases. You may also hang your artwork with nails/screws if desired.